Return Merchandise Authorization

Please use the web form below to submit your repair or service requests to UCP’s RMA department. You will receive an email response with an RMA number within 72 hours. Please include a copy of that email with your shipment and clearly write the RMA number on the outside of your shipment. Repair shipments without an RMA number may be rejected, and will be subject to an unauthorized return fee. Customers returning more than 5 devices in a single shipment can download the extended RMA form using the link below. Submit completed forms to

Please click here to download our RMA form

If you have any questions please contact the RMA department by calling (702) 802-3504. Thank you for your business. We look forward to serving you.


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Hemisphere West Europe Ltd are specialists in attended and unattended payment solutions for the UK and European markets.

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6655 South Tenaya Way Suite #180
    Las Vegas, Nevada 89113

Tel: 702 – 802 – 3504

E-mail: Send Inquiry